We live our Code of Values by...

Respect

• treating others as we would like to be treated
• listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker
• responding in a timely fashion
• speaking calmly and respectfully, without profanity or sarcasm
• acknowledging everyone as right from their own perspective

Integrity

• making only agreements we are willing, able and intend to keep
• communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned
• looking to the system for correction and proposing all possible solutions if something is not working
• operating in a responsible manner: "above the line..."
• communicating honestly and with purpose
• asking clarifying questions if we disagree or do not understand
• never saying anthing about anyone that we would not say to him or her

Customer Focus

• continuously striving to maximize internal and external customer loyalty
• making our best effort to understand and appreciate the customer's needs to every situation

Having Fun in the Process!